Turno for Hosts 4+

Turnoverbnb is a great concept and I’m glad I found it, but it’s not the most user friendly app until you get used to it. I was having A LOT of problems with it duplicating cleaning projects for my Airbnb and creating projects that had nothing to do with my bookings. After struggling with these issues for a couple weeks and never finding the solution, I finally contacted the customer support team for the app. Surprisingly, I got an actual human being (Frank) fairly quickly who showed me how to solve to first part of my problem. Once I finished the steps to fix that problem I went back to figure out the second half of the issue. Frank wasn’t available, but Maddie helped me, and between her and Frank, they solved all my issues with the app. I’m excited that they were solvable problems and I don’t have to dump the app, because there’s nothing else like it out there that’s any good (believe me, I looked!). They really have the corner on the market. The only reason I’m giving it 4 stars instead of 5 is because it’s not an easy app to figure out at first, but once things are set up right and you’ve got the hang of it, it’s a great service that makes my life a little easier.

For the start of my Airbnb business I wasn’t using Turno and it was frustrating to keep up with everything. On top of that having to manually pay cleaners takes extra unnecessary time out of my busy schedule. As a Co-host I also had to chase the homeowners to make sure they paid the cleaners. It was a process… BUT I found Turno and things have become so seamless 🙏🏽. At first the app/website can be tricky to get used to but Turno is totally worth it once you get through the learning curve. I think I contacted their customer service messaging team like 10 times already (lol) and every single conversation has saved me SO much time and so many gray hairs. The customer service team has given me so much peace of mind. Only down fall I can express is that our cleaners can’t manually input what we owe them for laundry drop off. Since our cleaners drop off the laundry to a local laundromat it leaves a gap in the automation process and we have to manually add in a “linen delivery”. Not the end of the world but I hope Turno adds in this feature. The following customer service teammates have helped me this far. Mia, Samantha, Grazi, and Sidney ! Thank you all !!

I just started using turnover bnb. I found an awesome cleaner so I am very grateful for that. I, like other people have mentioned, don’t think the app is user friendly. That’s the reason for the 4 stars. I reached out to customer support many times and each time my issue was resolved. A lot of times, they fix the issue for you instead of sending you a link that tells you how to do things. I like that a lot. You ask the question, they say “yep! That setting can be changed. I have changed it for you” and then it’s all done! I have chatted with Bela, Gillian, and Mia at this point and they have all been awesome. They are real people who answer the chats and you don’t have to go through a bunch of questions with a robot. You just say you want to talk to a person and then a minute later, you are!